Scaling Member Services Through Benefits Modernization

UFCW & Employers Trust LLC, a leading multi-employer benefits organization serving 275,000+ members, transformed operations with a scalable, cloud-native platform—boosting efficiency by 33% and reducing service response times from 7 minutes to under 30 seconds. 

With V3locity, they set out to: 

• Eliminate silos with an integrated platform 

• Replace paper and manual work with automation and digital tools 

• Scale operations without growing headcount 

• Deliver real-time self-service for members and staff 

• Strengthen governance and streamline compliance 

Download the case study to see how UFCW & Employers Trust LLC partnered with Vitech to modernize benefits administration and fuel long-term innovation and growth.